Guy Palmer

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I am a skilled IT professional with a CompTIA Security+ certification and a proven ability to tackle complex technical challenges in fast-paced settings. At KnowBe4, a global leader in cybersecurity awareness training, I provide hands-on technical support to customers, ensuring seamless platform functionality. My expertise spans troubleshooting platform issues, configuring integrations with Microsoft Entra ID, Active Directory (AD), SCIM, and Google Workspace, and implementing security measures like whitelisting rules to drive successful onboarding and operations.

Currently, I am expanding my system administration expertise, pursuing an AZ-104 (Microsoft Azure Administrator) certification to complement my practical experience with tools like Windows Server, Azure, PowerShell, and Google Workspace administration. With a security-first mindset and sharp analytical problem-solving skills, I thrive in optimizing and securing IT environments.

My goal is to step into a systems administrator role, where I can leverage my diverse technical background to enhance system performance, streamline management processes, and fortify infrastructures with proactive security practices.

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